Inca Trail
Приключение на пути Солнца
RU USD
Page 1 of 11
Can't buy ticket via your website as my nationality
Jackie C.
23 Дек 2016, 10:26

Hello,

I was trying to buy ticket for Machu Picchu but unsuccessful due to my Nationality is Hong Kong which is special administrative region of China, Hong Kong and China do not share the same Passport number format, so, there is no Hong Kong available on website but my passport format wasn't match to China which I can't through the step to purchase.

What am I support to do ? Kindly pls give me some advise.

Highly appreciate for your help and advise.

Jackie

Re: Can't buy ticket via your website as my nationality
Messages: 809
23 Дек 2016, 16:36

Hello Jackie,

Thank you for contacting us. Yes, we just saw the error, we are sorry for the inconvenience.

Please give us your passport number by email, and then chose China and we will change it manually to Hong Kong. Enter this passport number so it will be accepted by the system. We will change the nationality and the number so you can get it correct on your ticket.

We are also working on correcting our website.

Best regards,

Re: Can't buy ticket via your website as my nationality
Messages: 809
26 Дек 2016, 12:00

Hello Jackie,

We were closed for the Holidays. Now it is working. Please purchase your ticket with your correct nationality and passport number.

Best regards,

Page 1 of 11

Explainations about these messages